This is a story of me at PUSPAKOM TAIPING, which this branch have ISO9001-2008. I bring a car to check for changing name or ‘tukar milik’ today which is 1 April 2011.How long normally take to do it??? One hour, two hour or maybe more…… you tell me??? It takes me two and half hour for me to get the certificate. Seriously it is not “April Fools Day”.
I enter the gate at 8:45 am , then I gave the the car grant at counter at 8:50 am, there is only three car line-up and I’m the fourth, she gave back the form in 10 minutes it already 9:00 am.
After that the staff checks the car. Ok he first check the chassis no, second the engine no, third the door frame, fourth the glass and last, another man check under the car. Do you know how long it takes to finish checking, an hour something, saw my hp watch it already 10:10 am.
Now the interesting part, waiting for the puspakom cert or result to come out. How long it takes to key in the results and print the cert, 15 minutes, ok 30 minutes, ok lah 45 minutes, NO!!!!! One hour not even close,…. I get the cert or results at 11:19 am, so has that meant one hour nine minutes.
The whole process takes two hour and twenty nine minutes ( dua jam dua puluh sembilan minit). And they have so called ISO9001-2008. Did anybody know what that is???? It means quality and fast services.
Another thing happen when she give me the cert or results, we must sign a book that saying we already taken the cert or proof we taken the cert. She said please sign here, when I saw the time she written there in the book it shows 11:05 am. That means I taken the cert at 11:05 am. So what I did is, I change the time to 11:19 am, she was surprised that I noticed. But she never said anything and she was very polite. That I really satisfied about her.
Only three staff do the job at their best, first the girl that get registered the car, second the man that check the chassis no and the girl who give me the cert or result even though he write the time at the book wrong.
So this is how a service was given at our country. And we are thinking of becoming develop nation. We have ‘WAWASAN 2020’ to achieved that dream. Just a simple work but it takes two hour and twenty nine minutes to do it. I feel very sad; I don’t know what is going to happen to our country if this kind of job quality is given to us.
We have to do something about it, I know if I complain some people don’t like it. If I don’t say anything and keep quiet I feel guilty and also if I keep quiet that means I betraying at my country.
Hope Minister of Transport do something about it, don’t just you take money from us and give poor delivery system. Director of Jabatan Pengangkutan Jalan , please do something. Director of PUSPAKOM please give us a better and fast services.
I am not angry at what happen today, I just want we improved in our job. Give the best services to the people, if you can’t, get other job that you can give your best. But whatever it is………
Life goes on…………
